11.02.07
O2 UK Limited, Bath Road, Burnham, Berkshire
Aug 2003 - Jan 2006 Data & Reporting Process Improvement Manager (within Marketing)
Promoted to manage data and reporting improvements initiatives to achieve a complete control environment
- Identification & quantification (benefit/ cost/ capability) of process issues which had risks or opportunities
- Project Managed business wide initiatives to improve quality and accuracy of data and reporting
- Wrote processes for initiatives and trained others to take these improvements forward
- Developed Business Cases and costing for data and reporting improvement initiatives
- Identifies the resources required to support the initiative, and gaining approval from resource manager
- Developed reports for Sales, Marketing and Finance on Business and Consumer KPIs
- Worked with highly multi-functional teams including: Marketing, Sales, Technology, Networks and Care
- Presented to stakeholders on progress of key initiatives including progress against budget and milestones
Achievements
- Built a data repository which became the single source of truth for all consumer reporting within Sales, Marketing and Finance, this improved financial accuracy for Board level decision making
- Removed 42 percent of consumer reports which were duplicated & were using the wrong assumptions, this reduced the workload of Sales, Marketing and Finance reporting teams
- Part of the team which identified 40 processes which when corrected would create £5m EBIT
- Project managed 3 projects to a benefit of £500k
Jun 2000 - Aug 2003 Business Analyst
Recruited to O2 to be the Finance representative on Business & Consumer proposition project teams
- Worked on Prepay revenue generating and retention initiatives from inception to completion
- Presented detailed impact assessments on all new initiatives affecting Finance looking for risks or issues
- Provided financial input (costing and pricing) into Business Cases and Initiative Documents
- Co-ordinating the capture of reporting requirements across Finance, Sales and Marketing
- Wrote processes for all new reports and trained others to take these improvements forward
- Developed, analysed and interpreted performance evaluation data and KPIs
- Worked within cross functional and cross directorate project teams including: Sales, Marketing and IT
Achievements
- Produced a suit of reports for all new consumer prepay propositions
- No Finance issues with data and reporting on any of the projects
- No financial risks evolved following project implementation
- Negotiated & generated alternative solutions for non-compliant requirements, avoiding any no-goes
- No project slippage due to Finance
